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서비스 신청

01. 보증기간 안내

품질보증기간 및 부품 보유기간은 “소비자기본법”에 의거 소비자분쟁 해결 기준에 따릅니다.

제품의 보증 기간

  • 제품의 보증기간이라 함은 제조사 또는 제품 판매자가 소비자에게 정상적인 상태에서 자연 발생한 품질, 성능, 기능 하자에 대하여 무상수리를 해주겠다고 약속한 기간을 말합니다.
  • 제품의 보증기간은 소비자의 구입일자를 기준으로 산정하며, 구입일자의 확인은 제품보증서(구입영수증 포함)에 기준합니다.
  • 특판현장의 경우 하자보증보험 증권상의 기간을 적용합니다.
  • 단, 제품보증서(구입영수증 포함)가 없는 경우는 제조일로부터 3개월 감안(유통기간반영)한 구입일자를 적용하여 보증기간을 산정합니다.
    예) 제조일 : 2017.01.01인 경우 3개월 감안 -> 보증기간 2017.01.01~2018.03.31까지 적용
  • 다음의 경우 보증기간이 적용되지 않습니다.
    ① 차량, 선박 등에 탑재되는 등 정상적인 사용환경이 아닌 곳에서 사용하는 경우
    ② 가정용 이외의 용도로 사용되는 경우
    ③ 중고품 구입 시, 이미 보증기간이 경과된 제품은 보증기간은 적용되지 않으며, 수리불가의 경우는 피해보상의 책임을 지지 않습니다.

02. 유무상처리 안내

무상수리

  • 품질보증기간 이내에 정상적인 사용상태에서 발생한 품질, 성능, 기능상의 고장인 경우
  • 무상으로 수리를 한 경우 (수리일자 기준) : 6개월 무상수리보증 (동일증상/동일자재)
  • 유상으로 수리를 한 경우 (수리일자 기준) : 12개월 무상수리보증 (동일증상/동일자재)

유상수리

구분 적용내용
보증기간
  • 무상 보증 기간 경과된 제품
설치/철거
  • 이사나 가정 내 제품 이동으로 재 설치 및 외부기기 연결 요청의 건
  • 홈쇼핑, 인터넷 등 자가 구매 후 제품 설치/연결 요청의 건
소모성
  • 소모성 부품 보증기간 경과 및 수명이 다한 경우(건전지, 필터류, 램프류, 손잡이류, 그레이트 등)
  • 당사에서 지정하지 않은 부품이나 옵션으로 발생된 고장의 건
고객 부주의
  • 사용자 과실로 인한 고장이 발생한 경우
  • 사용설명서 내의 주의사항을 지키지 않아 고장 발생시
  • 당사 서비스센터 외 임의수리, 개조로 인한 고장 발생시
  • 제품 내부의 먼지, 필터 막힘, 이물질 투입으로 인한 서비스 요청하는 건
  • 차단기/콘센트/멀티탭 불량, 전원 오인가, 전원 코드 미삽입 등 사전 확인 없이 서비스를 요청하는 건
  • 단수, 수도/가스 잠김 등으로 인한 서비스 요청하는 건
  • 외부 환경 문제로 인한 서비스 요청하는 건
기타
  • 제품고장이 아닌 고객 요청에 의한 제품 점검(보증기간 이내라도 유상 수리)
    예) 제품 이상유무 점검, 제품 필터 막힘 등에 의한 필터 청소 등

03. 서비스 요금 안내

서비스 요금은 정부에서 제정한 “소비자 기본법”을 기준으로 소정의 요금을 청구하고 있습니다.
서비스 요금은 자재비, 출장비, 수리비로 구성되며 각 요금의 결정은 다음과 같습니다.

자재비

자재비는 제품 수리 중 자재를 교체할 경우 소요되는 부품가격을 말합니다.

출장비

제품 수리와 상관없이 유상수리 대상에 대하여 출장 수리를 요구하는 경우에 적용됩니다.
출장비는 지역에 따라 별도 청구됩니다.

수리비

수리비용은 제품을 수리하는데 필요한 수리 난이도(시간)에 따른 순수 기술료를 말합니다.

04. 소비자 분쟁 해결기준 (공정거래위원회 고시 제 2019-3호)

제1조(목적)

이 고시는 소비자기본법 제16조 제2항과 같은 법 시행령 제8조 제3항의 규정에 의해 일반적 소비자분쟁해결기준에 따라 품목별 소비자분쟁해결기준을 정함으로써 소비자와 사업자(이하 “분쟁당사자”라 한다)간에 발생한 분쟁이 원활하게 해결될 수 있도록 구체적인 합의 또는 권고의 기준을 제시하는데 그 목적이 있다.

제2조(피해구제청구)

분쟁당사자간에 합의가 이루어지지 않을 경우 분쟁당사자는 중앙행정기관의 장, 시 · 도지사, 한국소비자원장 또는 소비자단체에게 그 피해구제를 청구할 수 있다.

제3조(품목 및 보상기준)

이 고시에서 정하는 대상품목, 품목별분쟁해결기준, 품목별 품질보증기간 및 부품보유기간, 품목별 내용연수표는 각각 별표 Ⅰ, 별표 Ⅱ, 별표 Ⅲ, 별표IV 와 같다.

부칙 <제2019-3호, 2019.4.3>

이 고시는 발령한 날부터 시행한다.

● 별표 I. 분쟁해결기준(공산품)

분 쟁 유 형 해 결 기 준
1. 구입 후 10일 이내에 정상적인 사용상태에서 발생한 성능, 기능상 하자로 중요한 수리를 요할 때
  • 제품교환 또는 구입가 환급
2. 구입 후 1개월 이내에 정상적인 사용상태에서 발생한 성능, 기능상의 하자로 중요한 수리를 요할 때
  • 제품교환 또는 무상수리
3. 품질보증기간 이내에 정상적인 사용상태에서 발생한 성능 기능상의 하자
1) 하자발생 시
2) 수리불가능 시
3) 교환불가능 시
4) 교환된 제품이 1개월 이내에 중요한 수리를 요할 때
1) 무상수리
2) 제품교환 또는 구입가 환급
3) 구입가 환급
4) 구입가 환급
4. 소비자가 수리 의뢰한 제품을 사업자가 분실한 경우
1) 품질보증기간 이내
2) 품질보증기간 경과 후
1) 제품교환 또는 구입가 환급
2) 정액감가상각한 금액에 10%를 가산하여 환급
(최고한도: 구입가격)
5. 부품보유기간 이내에 수리용 부품을 보유하고 있지 않아 발생한 피해
1) 품질보증기간 이내
1-1) 정상적인 사용 상태에서 성능 · 기능상의 하자로 인해 발생된 경우
1-2) 소비자의 고의 · 과실로 인한 고장인 경우
2) 품질보증기간 경과 후
1-1) 제품교환 또는 구입가 환급
1-2) 유상수리에 해당하는 금액 징수 후 제품교환
2) 정액감가상각한 잔여 금액에 구입가의 10%를 가산하여 환급
6. 제품구입 시 운송과정에서 발생된 피해
  • 제품교환
    (단, 전문운송기관에 위탁한 경우는 판매자가 운송사에 대해 구상권 행사)
  • 품질보증기간 이내에 동일하자에 대해 2회까지 수리하였으나 하자가 재발하는 경우 또는 여러 부위 하자에 대해 4회까지 수리하였으나 하자가 재발하는 경우는 수리 불가능한 것으로 봄.
  • 감가상각비 = (사용연수/내용연수) X구입가
  • 감가상각법은 정액법에 의하되 내용연수는 별표IV 품목별 내용연수표를(월할 계산) 적용함.

● 별표 IV. 품목별 품질보증기간 및 부품보유기간, 내용연수

품 목 품 종 품질보증기간 부품보유기간
환풍기 가전제품 1년 5년
전열교환기 1년 5년

※ 부품보유기간 : 사업자가 품질보증서에 표시한 부품보유기간으로 함.

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작성일26-07-25 15:49

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이름 Fausto
이메일 mcmillanfausto893@hotmail.es
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Advice..


helpful votes.


13th August 2025


Hi I would like a bit of professional advice about removing some light lines and wrinkles in my face, mainly smile lines. I would also like a bit of filler in my nose to reshape it lightly and give it a more symmetrical look


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Answers (18)


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Dr Adeline Afong



18th August 2025


Answer: Hello ,

Thank you for your enquiry . There are various approaches but a consultation is really necessary to be able to provide the best advise for you .



Dr Afong


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Dr. Pradnya Apte



15th August 2025


Answer: Hi Kane, thank you for your enquiry.

We can certainly help with your areas of concern. You can book a with Dr. Pradnya to discuss anti-wrinkle treatment and nose augmentation. Prices start from £240 for anti-wrinkle treatment, and £495 for nose augmentation. Further details can be found on our website.

Kind regards,

Sophie


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Owner Tawa Dowling



15th August 2025


Answer: Hello Kane,



Thank you for your query about treatment for fine lines.



This can be with botox, fillers, or skin boosters, depending on the cause of the lines.



I'd recommend a consultation first to determine the most suitable treatment option. You can book a consultation via the link in my clinic bio (TD Aesthetics).



I look forward to meeting you.



Warm regards



Nurse Tawa



TD Aesthetics


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Josie Hearn



15th August 2025


Answer: Hi Kane,



Thank you for finding Nakedhealth MediSpa via Consulting Room.



Please, book in for a consultation with one of our nurse or doctors, they will be able to assess the area and advise what would be the best for you. Consultations are redeemable for your injectable treatments. You can book an online via our website or call our front of house team directly and they'd be happy to help you.



We'll look forward to seeing you soon.



Kind regards,

Nakedhealth Team


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Dr Anna Hemming



15th August 2025


Answer: Good afternoon, Kane,



Thank you for your recent enquiry about fine lines and wrinkles. We would like to invite you for 1 hour consultation in the clinic with Dr Anna Hemming where she can assess your skin and talk about treatments.



We would be delighted to arrange an appointment for you with Dr. Anna Hemming, a highly respected and multi-award-winning expert in the field of aesthetic and dermatological medicine.



To ensure the best possible for your skin health, we recommend booking a Comprehensive Skin Consultation. This one-hour session is designed to provide a thorough assessment and tailored recommendations based on your individual needs. The consultation fee is £195, payable at the time of the booking either by phone or via a payment link on Stripe, and includes:



• A Full Skin Scan: Utilising our state-of-the-art skin scanner, we shall analyse your skin at a deeper level, identifying underlying concerns that may not be visible to the naked eye. This advanced technology enables us to provide a more accurate diagnosis and develop a truly personalised care plan.



Detailed Skin Assessment: Dr. Hemming will conduct a comprehensive evaluation of your skin, taking into account your medical history, lifestyle, and any specific concerns you may have. This includes a review of allergies, current medications, previous procedures, and a careful examination for any signs of skin conditions.



In-Depth Discussion: You will have the opportunity to discuss your skin goals and concerns in detail. Dr. Hemming will listen to your expectations and provide expert advice tailored to your unique needs, ensuring a patient-centred and supportive consultation environment.



As part of our commitment to safety and satisfaction, all recommendations are made with your best interests in mind, in with the latest clinical guidelines and ethical standards. Please note that any further procedures or treatments are subject to medical suitability and informed consent, and outcomes may vary between individuals.



Please let us know your preferred appointment type, and we will be happy to assist with scheduling. If you have any questions or require information, do not hesitate to reach out.





We look forward to welcoming you to our clinic and supporting you on your journey to healthier, more radiant skin.



Kindest regards,

Lavinia



Thames Skin Clinic Ltd
Baylis Mews, Twickenham TW1 3HQ, UK


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Jackie Knight



1st September 2025


Answer: Hi Kane,



Thank you for getting in touch. We would be very pleased to be able to help you with your concerns. Please contact us (our contact details can be found on our clinic profile) for more information and our team would be happy to assist you.


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Dr. Jo McInerney



16th August 2025


Answer: Good morning



Thank you for your message.



Please make an appointment and we can advise you on the best treatments for you.



Kind regards

Dr Jo McInerney


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Medical Director & Doctor Dr Grant McKeating



15th August 2025


Answer: Hi Kane,



Thank you for your enquiry.



For all first-time patients, we recommend starting with a consultation with Dr. Grant McKeating. During this appointment, we’ll assess your concerns and guide you towards the most suitable treatments.



You can book your consultation online (our contact details can be found on our clinic profile).



If you have any questions in the meantime, feel free to get in touch.



Best regards,

Gemma

RejuvaMed Clinic


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Dr Prerna Mittal



16th August 2025


Answer: Hi Kane,

Thank you for your question.

Fine lines, wrinkles, and facial symmetry can often be with a combination of hyaluronic acid fillers, collagen stimulators, and muscle relaxants. I recommend booking a consultation so we can properly assess your needs and create a personalized treatment plan.



Kind regards,

Dr Prerna Mittal

Hunar Clinic


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Sarah Newey



15th August 2025


Answer: Hi Kane - Thanks so much for your enquiry.



At Finesse Skin Clinic I would always recommend a face to face consultation to discuss your requirements. This is beneficial and will enable you to see the clinic and its clean professional treatment environment and of course to meet your practitioner.



How does this sound to you?



Sarah

and prescriber

GPhC registered

Fully insured


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Mrs Diane Nivern



17th August 2025


Answer: Please an appointment to see our Nurse Prescriber for advice on injectable treatments for line, relaxing and nose reshaping.



If you would like advise on treatments to improve skin quality & texture, treatments to stimulate production for smoother firmer skin such as microneedling or peels please a Skincare Consultation or a New Clients First Facial which is an appointment a detailed consultation and an appropriate skin care treatment.



Appointments can be booked online from our website or by telephoning the clinic

Our contact details are in our clinic profile which you can access here under Diane Nivern Clinic

Thank you





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Dr Hazel Parkinson



15th August 2025


Answer: Hi Kane,



Thank you for your message. Both smile lines and subtle reshaping of the nose can often be improved with the right aesthetic treatments, but the best approach depends on your individual facial structure and goals.



I’d recommend booking a consultation so we can assess your skin, discuss your desired results, and create a treatment plan. You can book directly via my profile on The Consulting Room or through my website.



If you have any further questions in the meantime, please feel free to get in touch via either platform.



Best regards,

Dr Hazel

Dr Hazel Skin Solutions


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Dr Nishel Patel



15th August 2025


Answer: more thank happy to see you, check out my profile and site page at skinnese, happy to consult, give and treat


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Emma Rothery



15th August 2025


Answer: Hi Kane, thanks for your question.



Smile lines can be softened effectively with Botox injections. Alternatively treatments such as Exion radiofrequency stimulate collagen and hyaluronic acid in the Skin Theøry Peels, so can be a good needle free alternative.



Injecting dermal fillers into the nose can be risky due to the complex anatomy and limited blood supply in this area, always ensure you choose an experienced injector and ask to see their before and after photos. I hope that helps. You can find details of how to contact us in our profile, should you wish to book a free consultation for any of these treatments.


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Dr Nina Sheffield



15th August 2025


Answer: I would recommend coming in for a consultation to discuss your options. visit our profile and this will allow you to book online.





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Registered Nurse Mary White



15th August 2025


Answer: Hi, we would recommend booking in for a consultation with one of our Nurses who would be able to advise you further. Thanks Outline.


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to see more questions and answers about Dermal Fillers, Lip Fillers - Hyaluronic Acid Injections Information.


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All information contained within this site is carefully researched and maintained for accuracy of content. Please note that for prospective purchasers of aesthetic treatments, information and provided does not substitute an in-depth consultation with an experienced practitioner.


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