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01. 보증기간 안내

품질보증기간 및 부품 보유기간은 “소비자기본법”에 의거 소비자분쟁 해결 기준에 따릅니다.

제품의 보증 기간

  • 제품의 보증기간이라 함은 제조사 또는 제품 판매자가 소비자에게 정상적인 상태에서 자연 발생한 품질, 성능, 기능 하자에 대하여 무상수리를 해주겠다고 약속한 기간을 말합니다.
  • 제품의 보증기간은 소비자의 구입일자를 기준으로 산정하며, 구입일자의 확인은 제품보증서(구입영수증 포함)에 기준합니다.
  • 특판현장의 경우 하자보증보험 증권상의 기간을 적용합니다.
  • 단, 제품보증서(구입영수증 포함)가 없는 경우는 제조일로부터 3개월 감안(유통기간반영)한 구입일자를 적용하여 보증기간을 산정합니다.
    예) 제조일 : 2017.01.01인 경우 3개월 감안 -> 보증기간 2017.01.01~2018.03.31까지 적용
  • 다음의 경우 보증기간이 적용되지 않습니다.
    ① 차량, 선박 등에 탑재되는 등 정상적인 사용환경이 아닌 곳에서 사용하는 경우
    ② 가정용 이외의 용도로 사용되는 경우
    ③ 중고품 구입 시, 이미 보증기간이 경과된 제품은 보증기간은 적용되지 않으며, 수리불가의 경우는 피해보상의 책임을 지지 않습니다.

02. 유무상처리 안내

무상수리

  • 품질보증기간 이내에 정상적인 사용상태에서 발생한 품질, 성능, 기능상의 고장인 경우
  • 무상으로 수리를 한 경우 (수리일자 기준) : 6개월 무상수리보증 (동일증상/동일자재)
  • 유상으로 수리를 한 경우 (수리일자 기준) : 12개월 무상수리보증 (동일증상/동일자재)

유상수리

구분 적용내용
보증기간
  • 무상 보증 기간 경과된 제품
설치/철거
  • 이사나 가정 내 제품 이동으로 재 설치 및 외부기기 연결 요청의 건
  • 홈쇼핑, 인터넷 등 자가 구매 후 제품 설치/연결 요청의 건
소모성
  • 소모성 부품 보증기간 경과 및 수명이 다한 경우(건전지, 필터류, 램프류, 손잡이류, 그레이트 등)
  • 당사에서 지정하지 않은 부품이나 옵션으로 발생된 고장의 건
고객 부주의
  • 사용자 과실로 인한 고장이 발생한 경우
  • 사용설명서 내의 주의사항을 지키지 않아 고장 발생시
  • 당사 서비스센터 외 임의수리, 개조로 인한 고장 발생시
  • 제품 내부의 먼지, 필터 막힘, 이물질 투입으로 인한 서비스 요청하는 건
  • 차단기/콘센트/멀티탭 불량, 전원 오인가, 전원 코드 미삽입 등 사전 확인 없이 서비스를 요청하는 건
  • 단수, 수도/가스 잠김 등으로 인한 서비스 요청하는 건
  • 외부 환경 문제로 인한 서비스 요청하는 건
기타
  • 제품고장이 아닌 고객 요청에 의한 제품 점검(보증기간 이내라도 유상 수리)
    예) 제품 이상유무 점검, 제품 필터 막힘 등에 의한 필터 청소 등

03. 서비스 요금 안내

서비스 요금은 정부에서 제정한 “소비자 기본법”을 기준으로 소정의 요금을 청구하고 있습니다.
서비스 요금은 자재비, 출장비, 수리비로 구성되며 각 요금의 결정은 다음과 같습니다.

자재비

자재비는 제품 수리 중 자재를 교체할 경우 소요되는 부품가격을 말합니다.

출장비

제품 수리와 상관없이 유상수리 대상에 대하여 출장 수리를 요구하는 경우에 적용됩니다.
출장비는 지역에 따라 별도 청구됩니다.

수리비

수리비용은 제품을 수리하는데 필요한 수리 난이도(시간)에 따른 순수 기술료를 말합니다.

04. 소비자 분쟁 해결기준 (공정거래위원회 고시 제 2019-3호)

제1조(목적)

이 고시는 소비자기본법 제16조 제2항과 같은 법 시행령 제8조 제3항의 규정에 의해 일반적 소비자분쟁해결기준에 따라 품목별 소비자분쟁해결기준을 정함으로써 소비자와 사업자(이하 “분쟁당사자”라 한다)간에 발생한 분쟁이 원활하게 해결될 수 있도록 구체적인 합의 또는 권고의 기준을 제시하는데 그 목적이 있다.

제2조(피해구제청구)

분쟁당사자간에 합의가 이루어지지 않을 경우 분쟁당사자는 중앙행정기관의 장, 시 · 도지사, 한국소비자원장 또는 소비자단체에게 그 피해구제를 청구할 수 있다.

제3조(품목 및 보상기준)

이 고시에서 정하는 대상품목, 품목별분쟁해결기준, 품목별 품질보증기간 및 부품보유기간, 품목별 내용연수표는 각각 별표 Ⅰ, 별표 Ⅱ, 별표 Ⅲ, 별표IV 와 같다.

부칙 <제2019-3호, 2019.4.3>

이 고시는 발령한 날부터 시행한다.

● 별표 I. 분쟁해결기준(공산품)

분 쟁 유 형 해 결 기 준
1. 구입 후 10일 이내에 정상적인 사용상태에서 발생한 성능, 기능상 하자로 중요한 수리를 요할 때
  • 제품교환 또는 구입가 환급
2. 구입 후 1개월 이내에 정상적인 사용상태에서 발생한 성능, 기능상의 하자로 중요한 수리를 요할 때
  • 제품교환 또는 무상수리
3. 품질보증기간 이내에 정상적인 사용상태에서 발생한 성능 기능상의 하자
1) 하자발생 시
2) 수리불가능 시
3) 교환불가능 시
4) 교환된 제품이 1개월 이내에 중요한 수리를 요할 때
1) 무상수리
2) 제품교환 또는 구입가 환급
3) 구입가 환급
4) 구입가 환급
4. 소비자가 수리 의뢰한 제품을 사업자가 분실한 경우
1) 품질보증기간 이내
2) 품질보증기간 경과 후
1) 제품교환 또는 구입가 환급
2) 정액감가상각한 금액에 10%를 가산하여 환급
(최고한도: 구입가격)
5. 부품보유기간 이내에 수리용 부품을 보유하고 있지 않아 발생한 피해
1) 품질보증기간 이내
1-1) 정상적인 사용 상태에서 성능 · 기능상의 하자로 인해 발생된 경우
1-2) 소비자의 고의 · 과실로 인한 고장인 경우
2) 품질보증기간 경과 후
1-1) 제품교환 또는 구입가 환급
1-2) 유상수리에 해당하는 금액 징수 후 제품교환
2) 정액감가상각한 잔여 금액에 구입가의 10%를 가산하여 환급
6. 제품구입 시 운송과정에서 발생된 피해
  • 제품교환
    (단, 전문운송기관에 위탁한 경우는 판매자가 운송사에 대해 구상권 행사)
  • 품질보증기간 이내에 동일하자에 대해 2회까지 수리하였으나 하자가 재발하는 경우 또는 여러 부위 하자에 대해 4회까지 수리하였으나 하자가 재발하는 경우는 수리 불가능한 것으로 봄.
  • 감가상각비 = (사용연수/내용연수) X구입가
  • 감가상각법은 정액법에 의하되 내용연수는 별표IV 품목별 내용연수표를(월할 계산) 적용함.

● 별표 IV. 품목별 품질보증기간 및 부품보유기간, 내용연수

품 목 품 종 품질보증기간 부품보유기간
환풍기 가전제품 1년 5년
전열교환기 1년 5년

※ 부품보유기간 : 사업자가 품질보증서에 표시한 부품보유기간으로 함.

문의글
작성일26-07-26 11:48

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이름 Rosalie
이메일 barnumrosalie424@gmail.com
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문의내용

A Complete Guide to Understanding and Obtaining Your UK Driver's Licence

Browsing the procedure of getting a driver's licence in the United Kingdom represents one of the most substantial turning points for millions of individuals each year. Whether you are a young individual turning seventeen, a brand-new resident moving from abroad, or somebody returning to driving after an extended lack, understanding the British licence system is essential for striking the road legally and with confidence. The Driver and Vehicle Licensing Agency (DVLA) oversees all licensing matters throughout England, Wales, and Scotland, while Northern Ireland operates under a separate however mostly parallel system managed by the Driver and Vehicle Agency (DVA). This thorough guide walks you through whatever you need to understand about UK driver's licences, from the preliminary application to renewal and the different categories available.

Comprehending the Structure of the UK Driver's Licence

The modern UK driver's licence is available in 2 unique formats, though both bring equal legal standing on British roads. The photocard licence, presented in 1998, has actually ended up being the basic document for many motorists and includes a plastic credit-card-sized kind with your photo, individual details, and driving entitlements plainly displayed. This photocard must be restored every 10 years, with the DVLA needing an updated photograph as drivers' appearances naturally change in time alongside required security updates to the file itself.

Together with the photocard exists the traditional paper licence, which stays valid for those who obtained their licence before the photocard system began. These paper documents do not end in the exact same way, though the DVLA has motivated holders to exchange them for photocard versions to gain from enhanced security functions and easier recognition. Despite which format you hold, the details codes and classifications displayed remain constant, showing exactly what lorries you are permitted to drive and any unique conditions that use to your licence, such as needing corrective lenses or being restricted to daytime driving just.

The licence likewise contains essential information including your unique driver number, which stays consistent throughout your driving life time despite the number of times you restore or update your files. This ten-digit number incorporates your date of birth and other identifying information, working as your permanent identifier within the DVLA's records system. Understanding these information proves crucial when scheduling theory or dry runs, inspecting your privilege status online, or communicating with the licensing authority about any modifications to your medical condition or individual situations.

Provisionary Licences: Your First Step Toward Full Driving Entitlement

Before anybody can lawfully drive on public roadways in the United Kingdom, they need to hold either a full licence for the vehicle category they want to run or a provisionary licence coupled with direction from an authorized driving instructor or qualified manager. The provisional licence acts as a learners' authorization, plainly marked with a strong 'L' plate requirement and particular constraints that distinguish learner chauffeurs from those who have passed their tests.

Getting a provisionary licence needs satisfying several basic eligibility criteria. Applicants must be at least seventeen years of age for the majority of motor cars, though this drops to sixteen for those learning to ride motorbikes in the smaller categories. You should also meet the minimum vision requirements, which need reading a basic number plate from twenty metres away while wearing any restorative lenses you typically use. Furthermore, applicants can not hold a driving licence for the exact same lorry category from any other European Economic Area country or have been disqualified from driving within the last six months.

The application procedure itself has been-modernised significantly over the last few years, with the DVLA now processing the huge bulk of applications online through their main site. The procedure requires uploading a digital picture, offering legitimate identity paperwork, and paying the modest fee presently set at ₤ 34 for an online application. Those choosing paper applications can get the D1 type from Post Office branches, though this approach takes longer to process. When approved, provisionary licences stay legitimate for as much as 10 years, though they can be restored if they end before you pass your dry run.

The Path to a Full Licence: Theory and Practical Testing

Obtaining a full UK driver's licence requires passing 2 distinct evaluations that assess your understanding of road security and your useful capability to operate an automobile securely in real-traffic conditions. The theory test, administered by the Driving Standards Agency on behalf of the DVLA, consists of 2 different components that must be passed on the very same attempt. The multiple-choice area tests your understanding of the Highway Code, road signs, car security checks, and various driving theory ideas including stopping distances, threat awareness, and the impacts of alcohol or medication on driving capability.

The risk perception test follows the multiple-choice section and procedures your capability to determine and appropriately react to developing dangers while driving. This computer-based evaluation presents video revealing roadway scenes from a driver's perspective, with remote controls used to register when you find possible threats. The test awards points based on how quickly you identify hazards, with a passing score needing a minimum of forty-four out of seventy-five points throughout thirteen noticeable situations. Lots of candidates find the hazard understanding area challenging due to the fact that it needs not just knowledge however real perceptual ability developed through substantial practice under different conditions.

The practical driving test represents the culmination of your knowing journey, assessing your capability to drive securely and effectively in various traffic scenarios while observing all appropriate laws and safety practices. This test typically lasts around forty minutes and consists of a vision check at the start, car safety concerns about fundamental under-bonnet checks, basic driving abilities across various road types and traffic conditions, and potentially independent driving following either verbal instructions or roadway signs. The examiner evaluates various proficiencies including proper use of mirrors, signalling, placing, speed control, and overall security awareness throughout the test.

Categories and Costs: What You Need to Know

The UK driving licence system divides cars into many classifications based upon their type, weight, and purpose, with each classification representing a specific privilege that needs to be earned individually. Understanding these categories helps new Drivers Licence plan their knowing journey and guarantees experienced motorists stay familiar with any constraints or additional credentials they might require.

ClassificationAutomobile TypeMinimum AgeRequirements
BCars and trucks as much as 3,500 kg with up to 8 guest seats17Theory + Practical Test
B AutoAutomatic vehicles only17Theory + Practical Test
A1Motorbikes as much as 125cc17Theory + Practical Test
Amotorcycles over 35kW21 or 24 (progressive access)Theory + Practical Test
C1Item lorries in between 3,500 kg and 7,500 kg18Theory + Practical Test
D1Minibuses with 9-16 seats21Theory + Practical Test

Costs for acquiring a licence vary significantly depending on several factors including the kind of lorry, the number of driving lessons required, and any additional tests or services needed. Initial provisional licence application fees presently stand at ₤ 34 for online applications or ₤ 43 for paper applications. Theory checks cost ₤ 23 for the majority of vehicle classifications, while practical test costs range from ₤ 62 for automobile tests to ₤ 115 for bigger automobile classifications. Most students need between twenty and forty hours of Professional Drivers Licence guideline, with common hourly lesson expenses varying from ₤ 25 to ₤ 45 depending upon the driving school and trainer experience level.

Restoring and Updating Your Licence

Maintaining a valid driving licence involves understanding when updates are required and what scenarios activate compulsory notices to the DVLA. Photocard licences need renewal every 10 years, with the DVLA immediately sending reminder letters roughly 6 weeks before expiration. The renewal process can often be finished online, needing a new picture and payment of the ₤ 14 renewal charge, though paper postal applications stay available for those who prefer them.

Beyond routine renewals, Professional Drivers Licence must alert the DVLA about certain changes to their scenarios within specific timeframes. Medical conditions that might affect your ability to drive securely should be reported instantly, with failure to do so possibly resulting in fines of up to ₤ 1,000 and prosecution if a mishap happens. The DVLA provides thorough assistance on which conditions require reporting, varying from epilepsy and diabetes to specific heart conditions and visual problems. In a lot of cases, motorists can continue driving while the DVLA examines their condition, though this depends on the specific scenarios and medical recommendations.

Changes to your name or gender marker also need licence updates, and chauffeurs have 3 months from any such change to update their documents. Address modifications must be alerted within sixteen days of moving, with the DVLA using free online updates that typically result in a new licence with the upgraded address within a week. Keeping your licence information present guarantees you stay contactable concerning important renewals and helps maintain accurate records for confirmation functions such as work checks or insurance renewals.

Frequently Asked Questions

Can I drive in the UK with a foreign licence?

Visitors from specific countries can drive in the UK utilizing their existing licence for approximately twelve months, depending on which nation provided the licence. Licence holders from EU and European Economic Area nations can drive in the UK Driving License indefinitely, identifying the mutual exchange arrangements in location. Drivers from other nations may require to use to exchange their licence for a UK equivalent or pass the UK driving test, depending upon their citizenship and the specific agreements in between the UK and their home country. International driving permits may be needed together with some foreign licences.

What happens if I lose my driving licence?

If your photocard licence is lost, taken, or harmed, you can make an application for a replacement through the DVLA's online services or by completing type D1 and sending it to theDVLA. The existing fee for replacement licences is ₤ 20 for photocards, though this is waived for those whose documents were taken. Replacement driving licence applications typically take about one week when submitted online, though postal applications may use up to 3 weeks. You must also report thefts to the cops to get a crime reference number, which may be needed by your insurance provider or the DVLA.

How do I inspect what automobiles I am certified to drive?

Your present driving entitlements are printed on the reverse side of your licence card, plainly noting each classification you hold in addition to validity dates and any restrictions. You can likewise inspect your entitlements online through the DVLA's View Driving Licence service, which supplies a complete summary of your licence status, entitlements, and offense history. This service needs your driving licence number and national insurance number, offering a hassle-free way to validate your status for employment purposes, employ automobile arrangements, or individual assurance.

Do I need to retake my test when renewing my licence?

No, the useful driving test does not need to be retaken when restoring a licence that has ended or reached its ten-year photocard renewal point, supplied your licence has not been suspended or withdrawed for medical or penalty-point reasons. The renewal process focuses on updating your photo and individual details while verifying your continued eligibility to drive. However, Drivers License UK who have actually been disqualified and consequently re-applied for their licence will require to pass both theory and dry runs once again, as this constitutes a brand-new application instead of an uncomplicated renewal.


Getting and maintaining a UK driver's licence represents a substantial responsibility that includes significant liberty and opportunity. By comprehending the process from provisionary application through screening to eventual renewal, potential chauffeurs can approach their journey with confidence and appropriate preparation. The structured approach to screening makes sure that all licence holders have actually shown both theoretical knowledge and practical competence, contributing to the high safety standards that British roadways are known for worldwide. Whether you are just starting your journey towards a complete licence or looking for to comprehend the system much better as an existing driver, the details offered here acts as a detailed structure for all your driving licence needs in the United Kingdom.

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